Terms of Service

1. Agreement to Terms

By accessing our website at marriedonmauillc.com or engaging our wedding planning services, you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, please do not use our website or services.

These terms apply to all visitors, clients, and anyone who interacts with our website or retains our services. A separate planning agreement will be provided when you formally engage Married on Maui LLC for wedding planning services. In the event of a conflict between these Terms of Service and your individual planning agreement, the planning agreement will take precedence.

2. Services Description

Married on Maui LLC provides destination wedding planning, coordination, and design services on the island of Maui, Hawai’i. Our services include, but are not limited to:

• Full-service wedding planning — end-to-end coordination from concept to celebration, including vendor selection, timeline development, and on-site management.
• Partial planning and coordination — assistance with specific aspects of your wedding, such as vendor recommendations, logistics, or day-of coordination.
• Wedding design and styling — creative direction for your ceremony and reception, including decor concepts, color palettes, and aesthetic guidance.
• Vendor introductions and management — connecting you with trusted local vendors and managing those relationships on your behalf.

We are a planning and coordination service. We do not own or operate venues, catering companies, floral studios, or any other vendor businesses. While we carefully curate our vendor recommendations, each vendor operates independently and is responsible for delivering their own services under their own terms.

3. Booking and Payment

Planning Process

Our engagement process works as follows:

1. Free consultation — We start with a complimentary conversation to learn about your vision, answer your questions, and determine whether we are a good fit for each other.
2. Custom proposal ($250) — If we decide to move forward, we create a detailed, personalized wedding proposal tailored to your vision, budget, and guest count. The $250 proposal fee covers the time and research involved in crafting your custom plan.
3. Planning agreement — Once you approve the proposal, we draft a formal planning agreement outlining the scope of services, timeline, and total planning fee.

Payment Terms

• The $250 proposal fee is due before we begin work on your custom proposal.
• A 50% deposit of the total planning fee is required to secure your date and begin active planning. Your wedding date is not reserved until this deposit is received.
• The remaining balance is due according to the schedule outlined in your individual planning agreement, typically no later than 30 days before your wedding date.
• We accept payment via credit card, bank transfer, and other methods specified in your planning agreement.

Vendor fees (venue rental, catering, photography, florals, etc.) are separate from our planning fees. You will contract with and pay vendors directly, unless otherwise arranged in your planning agreement.

4. Cancellation and Refund Policy

Proposal Fee

The $250 proposal fee is non-refundable. This fee compensates for the research, vendor outreach, and creative work involved in building your custom proposal, regardless of whether you choose to proceed.

Planning Fee Deposits

• More than 180 days before the wedding date — If you cancel your wedding or our services more than six months before your scheduled date, we will refund 50% of your deposit. The remaining 50% covers planning work already completed.
• 90 to 180 days before the wedding date — The deposit is non-refundable, but may be applied as a credit toward a rescheduled event within 12 months.
• Less than 90 days before the wedding date — All fees paid, including the deposit and any subsequent payments, are non-refundable. Significant planning work, vendor commitments, and logistical arrangements will have been made by this point.

Rescheduling

If you need to reschedule your wedding date, we will make every effort to accommodate the change. Rescheduling is subject to our availability and may incur additional fees depending on the extent of replanning required. Vendor rescheduling fees, if any, are your responsibility.

Cancellation by Married on Maui

We reserve the right to terminate our engagement if a client engages in abusive, threatening, or otherwise unacceptable behavior toward our team or vendors. In such cases, a partial refund may be issued at our discretion based on work completed.

5. Client Responsibilities

A successful destination wedding depends on clear communication and collaboration. As our client, you agree to:

• Respond to communications in a timely manner. Destination weddings involve coordinating across time zones and multiple vendors. Delayed responses can affect pricing, availability, and the overall planning timeline.
• Provide accurate information about your guest count, budget, preferences, and any other details relevant to planning your event.
• Meet payment deadlines for both our planning fees and vendor deposits. Late payments may result in the loss of reserved vendor dates or services.
• Obtain required permits and documentation. We will guide you through the process, but you are ultimately responsible for securing your marriage license and any other legal documents required for your ceremony in the State of Hawai’i.
• Inform us of changes to your plans, guest count, budget, or any other factors that may affect the planning process as soon as possible.
• Treat all vendors and our team with respect in all communications and interactions.

6. Limitation of Liability

Married on Maui LLC acts as a planning and coordination service. While we take great care in every detail, there are factors beyond our control:

• Vendor performance — We recommend and coordinate with vendors based on our experience and professional judgment, but each vendor is an independent business. We are not liable for any vendor’s failure to perform, quality of service, or breach of their own agreements with you.
• Weather and natural events — Maui’s weather, while generally beautiful, is not something we can guarantee. Rain, wind, high surf, volcanic haze (vog), or other natural conditions may affect outdoor ceremonies and events. We always develop a backup plan, but cannot be held responsible for weather-related disruptions.
• Force majeure — We are not liable for cancellations, delays, or disruptions caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, government restrictions, airline disruptions, or other extraordinary circumstances.
• Third-party venues and properties — We do not own, operate, or maintain any venue. Venue conditions, policies, and access are governed by the venue owners or managers.

Our total liability for any claim arising out of or related to our services will not exceed the amount of planning fees you have paid to Married on Maui LLC.

7. Intellectual Property

All content on the Married on Maui website — including text, photographs, graphics, logos, design elements, and other materials — is the property of Married on Maui LLC or used with permission from the respective rights holders.

• You may not copy, reproduce, distribute, or use any content from our website for commercial purposes without our prior written consent.
• Wedding photos and videos featured on our website and social media are used with the permission of the couples and photographers involved. If you are a past client and would like your images removed, contact us and we will promptly accommodate your request.
• Custom proposals, design concepts, mood boards, and planning documents we create for you are our intellectual property until your planning agreement is fully executed and paid in full. Once payment is complete, design materials specific to your wedding become yours to keep.

8. Website Use

Acceptable Use

You agree to use our website for its intended purpose: learning about our services, exploring Maui wedding planning resources, and communicating with our team. You may not:

• Use our website to transmit harmful, offensive, or illegal content.
• Attempt to gain unauthorized access to any part of our website or its underlying systems.
• Scrape, copy, or harvest content from our website using automated tools.
• Use our website to send unsolicited commercial messages or spam.

AI Wedding Concierge

Our website features an AI-powered wedding concierge chat designed to answer common questions about Maui weddings, our services, venues, and planning logistics. Please be aware that:

• The AI concierge provides general guidance based on our knowledge base. It is not a substitute for personalized planning advice from our team.
• Responses are generated by artificial intelligence and may occasionally contain inaccuracies. For important decisions, always confirm details directly with us.
• Information you share in the chat may be used to improve our services. See our Privacy Policy for details on how we handle your data.

Links to Other Websites

Our website may contain links to third-party websites, including vendor sites, travel resources, and informational pages. We are not responsible for the content, accuracy, or privacy practices of these external sites.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Hawai’i, without regard to conflict of law principles. Any disputes arising from these terms or your use of our services will be resolved in the courts of the State of Hawai’i, County of Maui.

Both parties agree to attempt to resolve any disputes through good-faith negotiation before pursuing formal legal action.

10. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, business practices, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our website or services after changes are posted constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

11. Contact Information

If you have any questions about these Terms of Service or our services, we would love to hear from you:

• Email: aloha@marriedonmauillc.com
• Website: marriedonmauillc.com/contact

Married on Maui LLC
Maui, Hawai’i